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Shipping & Returns

Dispatch and Delivery Times

We aim to dispatch your order within 5 working days. From time to time products may be out of stock and it may be impossible to dispatch within 5 days, if this is the case we will inform you by email and give you the option to wait on the arrival of new stock, or we will offer you an alternative item. If you require a certain item to be dispatched sooner, please contact us as in many cases items can be dispatched sooner.

Once your order has left our warehouse you will receive an e-mail to tell you that your order has been dispatched and give you an estimated delivery time. You can log into your account at bathshack.com at any time to track the status of your order.

Upon dispatch, orders should be received the next working day for Northern Ireland and Rep of Ireland, and 2-3 working days for UK Mainland deliveries, allow 3 working days for the rest of the UK.

It is important that we have a contact number for the delivery recipient as in most cases our couriers will contact the recipient before delivery to agree an acceptable delivery time and or to obtain directions.

Upon delivery of products a recipient should be present in order to sign for goods and to also check products to ensure that they have not been damaged during transit and that the correct goods were dispatched.

Delivery Charges

Delivery charges can be easily calculated by adding the required items to your shopping cart and entering your address.

Please be sure to enter Country, County and Postcode. If you do not have a Postcode where you live, please enter "0000" in the postcode field, and your delivery will be calculated.

Cancellation of an order

Once an order has been placed a shipment cannot be cancelled. You may however return the unopened item back, after delivery. The price of the product will be refunded back to you as soon as the product has reached our depot and has been checked to ensure that it has not been used or damaged in transit. You will be responsible for the product until it reaches our depot so it is advised you use tracked delivery.

Returns

In the unlikely event that you are unhappy with the product that has been delivered to you, you have the option to return the product to us within 7 days and we will refund your money in full.

In this event the customer is liable for all returns charges.

After this time you will be responsible for the safe postage of products and will be charged a restocking fee.

When returning items to the depot please ensure that they are carefully packaged, in their original packaging. Boxes should be unopened, unless they are faulty, and free from any writing. Failure to do so could affect your refund.

You will receive the refund into your account as soon as we have checked the products to ensure that they are suitable for resale and not faulty.

Faulty goods

When receiving goods it is the recipient’s responsibility to thoroughly check goods for any damage. If an item or the packaging has been tampered with during transit please note this on the delivery docket and contact Bath Shack via e-mail within 24 hours.

Once a product has been used and is faulty you must contact Bath Shack to organise a refund or replacement product. Once an item has been returned to our depot we will check the product to see where the fault lies and provide you with a refund (minus delivery costs) if necessary.

Wrong Items delivered

Once products are delivered they must be checked thoroughly, if it comes to light the wrong item has been delivered to you contact Bath Shack within 24 hours in order to arrange delivery of the correct items. In this instance, Bath shack will take responsibility of the postage costs of the items to be returned, but it is the recipient's responsibility that the products are packaged safely to stop products from being damaged in transit.

Directions for receiving your order

  1. IF PALLET IS VISUALLY DAMAGED PLEASE DO NOT ACCEPT DELIVERY.
  2. WE ADVISE THAT 2 PEOPLE UN-WRAP THE PALLET.
  3. PLEASE USE CAUTION WHEN UNWRAPPING THE PALLET, AS ITEMS MAY HAVE BECOME UNSTEADY DURING TRANSIT.
  4. ALL OUTER WRAPPING MUST BE REMOVED & ALL CONTENTS MUST BE CHECKED PRIOR TO SIGNING & ACCEPTING DELIVERY.
  5. IN THE UNLIKELY EVENT OF DAMAGES PLEASE CONTACT BATH SHACK IMMEDIATELY BATHSHACK WILL NOT ACCEPT RESPOSIBILITY IF THE POD – PROOF OF DELIVERY IS SIGNED WITHOUT STATING DAMAGED ITEMS.
  6. CLAIMS FOR DAMAGES WILL NOT BE ACCEPTED AFTER THIS PERIOD.

Please contact info@bathshack.com for more information.